Photo of Jim Bivona LUTCF

Jim Bivona LUTCF


Jim has 29 years experience in this industry, as licensed agent, manager broker and agency owner.  He has been active in NAIFA, holding leadership positions and even serving as local chapter president.  His priority for this family-owned agency is to serve families and local businesses, while giving back to the community through services to the…

Photo of Michael Bivona

Michael Bivona


Michael Bivona, agent, brings 6 years experience into his family agency. Michael has about 20 years of assisting clients with their personal and business insurance needs. He has an unsurpassed ability to establish solid relationships with his clients, as well as marketing, recruiting and training for the agency.  Michael’s passion is for his family: lovely…

Photo of Theresa Gleckler

Theresa Gleckler

Customer Service Representative

Theresa is our newest addition, being with the firm for 2 years. We are thrilled to have her join our team, as her heart-felt approach to assisting our clients is a blessing. She brings a great background of handling all back office details for a family business.  Theresa’s heart is directed toward her awesome daughters…

Photo of Sue Mersing

Sue Mersing


Sue joined Bivona Insurance in 2007 as a CSR, but immediately became a licensed agent. She has been a strong asset, bringing a paralegal and business-owner background and establishing policies and procedures that complement our agency services.  She and her husband both serve as lay clergy at their church, and spend free time searching out…

Photo of Suzanne Schlief

Suzanne Schlief

Customer Service Representative

Suzanne has been a blessing to this firm since 2010.  She is a licensed agent and her superior people skills are evident as she oversees the customer service department.  Our clients appreciate her care and attention to detail as much as we do.  Suzanne’s main interests are her husband and college-student daughter, and she still…